Get in Touch With Us
This page tells you how to reach the Non Gamstop Casinos editorial team, what we can help with, and — just as importantly — what we cannot. We publish research-based reviews of casinos not on GamStop for UK readers. We are a publisher, not an operator, so we cannot access your casino account, release a withheld withdrawal or overturn a bonus decision. What we can do is explain terms, correct our own pages and point you towards the right complaints route.
How to reach the editorial team
Email is the only channel we run. Write to the address published in the site footer of btexpedite.com and a member of the team will read it. We do not operate a phone line, a live chat window or social media support, and we will never ask you for a password, a full card number or copies of your identity documents.
To get a useful reply first time, include:
- The page on our site you are writing about, or the casino name if it is a general query.
- What you expected and what you found instead — for example, a bonus percentage that no longer matches the operator's own terms page.
- The date you checked, since offers and payment methods at offshore sites change without notice.
- Screenshots where the point is about wording. Remove any personal or account details first.
We aim to answer general enquiries within a few working days. Corrections that affect accuracy are prioritised over everything else.
Where commercial relationships sit
Some links on Non Gamstop Casinos are commercial. If you open an account through one, the publisher may receive a commission from the operator. That arrangement does not buy a position in our lists, does not soften a review and does not stop us publishing a drawback. Rankings and editorial ratings are set by us. If you think a particular page reads as though it has been influenced by a commercial relationship, say so in your message — that is a fair thing to raise and we will look at it.
What we get asked most, and what we can tell you
Questions about individual casinos
Most reader mail concerns specific brands. Below are three we are asked about most often — partly because they sit at the top of our ranked list of non GamStop casinos, and partly because their headline offers are large enough to raise questions about the conditions attached.
Betmica
Betmica leads our list with an editorial rating of 10.0, and the advertised welcome offer is 570% up to £5,700 plus 270 free spins. Readers usually write in about the same thing: a match percentage that size is spread across staged deposits rather than paid in one lump, and the headline maximum is only reachable by someone depositing at the very top of the range. Before you treat the figure as meaningful, check the operator's current terms for the wagering multiple, the maximum bet allowed while a bonus is active, the expiry window and any cap on what bonus winnings can be withdrawn. Limitation: the larger the advertised package, the more conditions usually sit behind it, and a headline number that big will rarely be relevant to a modest deposit.
Kikibet
Kikibet is rated 9.9 and advertises 350% up to £5,555 with 300 free spins. It comes up in our inbox because the sterling figure suggests a GBP account, and readers want to know whether they will be charged conversion costs. Verify the account currency at registration rather than assuming it from the advert — an offer quoted in pounds does not always mean balances are held in pounds. Limitation: free spin packages of this size are normally released in daily tranches on named slots, with their own separate wagering on the winnings, so the 300 figure is not available on day one.
Betninja
Betninja also sits at 9.9, with £1,000 and 100 free spins advertised to all new players. It is the one readers ask about when they want a simpler structure — a flat cash cap rather than a multi-hundred-percent match. Even so, the same checks apply: minimum qualifying deposit, contribution rates by game type, and whether live dealer play counts towards wagering at all. Limitation: a smaller headline figure does not automatically mean easier terms, and the wagering multiple is what decides that, not the cap.
Questions about what these sites offer
Readers often ask what is actually available behind a casino not on GamStop. Broadly, the categories are:
- Slots — the bulk of most libraries, ranging from low-volatility games with frequent small returns to high-volatility titles with long dry spells. Published RTP figures are set by the provider and sometimes configurable by the operator, so check the game's own info panel.
- Progressive jackpots — pooled prizes that grow across a network. Some carry a minimum stake to qualify for the top tier.
- Table games — blackjack, roulette and baccarat in software form, usually contributing far less to wagering requirements than slots, and sometimes nothing at all.
- Live dealer rooms — real tables streamed from a studio, with blackjack, roulette and baccarat again the core. Frequently excluded from bonus play entirely.
- Mobile play — most of these sites run in a browser rather than through an app store, which is worth knowing before you go looking for a download.
We do not publish game counts unless the operator states them and we can verify them, because catalogue figures shift constantly.
Questions about the sportsbook side
Several of the operators we cover run a sportsbook alongside the casino, and the two are often on a shared wallet — meaning one balance, but separate bonus terms. Sports free bets typically carry minimum qualifying odds (commonly around 1.80 to 2.00 in decimal terms), and stake is not usually returned with winnings. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting all appear at various sites. CoinPoker is the outlier among our listed brands in that its focus is poker rather than a conventional sportsbook, and its advertised 150% up to $2,000 is quoted in dollars — worth noting if you are budgeting in pounds. If your query is about sports rather than casino play, say so in the subject line; the terms are genuinely different documents.
Questions about deposits, withdrawals and fees
We cannot process a payment or chase one, but we can explain the mechanics. This is the area where reader complaints concentrate.
| Method | Typical use | What to check before relying on it |
|---|---|---|
| Debit card | Deposits, sometimes withdrawals | Whether your UK bank blocks gambling transactions to offshore merchants |
| Bank transfer | Larger withdrawals | Processing days, intermediary bank fees, minimum withdrawal amount |
| E-wallets | Faster payouts | Which wallets the site actually supports for UK residents; PayPal is rarely available at offshore casinos |
| Prepaid vouchers | Deposits only | They cannot normally receive a withdrawal, so you will need a second method |
| Cryptocurrency | Deposits and withdrawals | Network fees, price movement between request and receipt, and whether the balance is held in crypto or converted |
Three costs catch people out: currency conversion where the account is not in GBP, operator or processor fees on withdrawals, and monthly or weekly withdrawal caps that turn a single large win into a series of instalments. Withdrawal processing is also two stages — an internal approval period, then the payment rail's own timing. Advertised speeds describe the second stage only.
Expect identity verification (KYC) before a first payout: photo ID, proof of address, and proof of the payment method. Larger or unusual amounts can trigger source-of-funds checks. These are normal anti-money-laundering steps, but supplying documents early avoids a delay at the worst moment.
Disputes: what we can and cannot do
If a withdrawal is held or a bonus is voided, the sequence that gives you the best chance is:
- Raise it with the casino's own support in writing and keep the thread.
- Escalate through the operator's formal complaints procedure — the terms and conditions will name it and give a deadline.
- If unresolved, take it to the alternative dispute resolution body or the licensing authority named on the site, which for many offshore casinos is a Curaçao regulator.
Be realistic about the ceiling here. A casino licensed outside Great Britain is not covered by the UK Gambling Commission, so the Commission cannot intervene on your behalf, and UK-specific protections and complaints routes do not apply. We will explain the route and, where we can verify a pattern of the same problem across readers, we will note it on the relevant review. We cannot compel an operator to pay, and we will never promise that we can.
Who may use these sites, and the GamStop point
You must be 18 or over. Casinos not on GamStop hold licences issued outside Great Britain and are not authorised by the UK Gambling Commission. Accepting British customers is not the same as being licensed to serve them, and it is a distinction worth holding onto: consumer protections built into the British licensing regime — including mandatory participation in the national self-exclusion scheme — do not carry across. Great Britain here means England, Scotland and Wales; Northern Ireland has its own gambling legislation.
GAMSTOP is the free self-exclusion service covering GB-licensed sites. Registration lasts six months, one year or five years, cannot be shortened once it starts, and does not reach operators outside that licence. If you registered for a reason and you are now writing to us about getting around it, please read that sentence again before you do anything else.
If your message is about gambling harm
Tell us in the first line and we will reply with support information rather than casino content. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours. Blocking software installed on your own devices — and a gambling block requested through your bank — works independently of any operator, which matters when the sites concerned sit outside the GamStop scheme. Deposit limits, loss limits and account closure requested directly with a casino are worth using, but they stop at that one account.
Corrections and how we assess what we publish
Our reviews are built from published operator terms, licensing information and payment documentation, checked against what the sites state publicly. We research and verify; we do not deposit, play or withdraw, and nothing on this site is a test report. Editorial ratings are our own judgement, not customer review scores, and advertised bonus figures are the operator's claim, not a verified outcome. Terms on offshore sites change without announcement, so anything time-sensitive is dated on the page — this one was last fact-checked on 23 September 2026.
If a bonus percentage, a payment method or a licence detail on our pages no longer matches the source, that is exactly the message we most want to receive. Quote the page, the detail and the date you checked, and we will verify it and update or remove it.
Before you write
Most questions about wagering multiples, maximum bonus bets, expiry windows and cashout caps are answered on our comparison of the casinos we rank, which sets the current headline offers side by side. If the answer is not there, or something looks wrong, send it over. Plain questions get plain answers, and we would rather correct a page than leave a reader working from something stale.